Privacy at Sphere Music

Two parties hold your order, each deciding on its own and each answerable for its own copy: Sphere Music, for the sale, the ticket and the door, and the organizer named on the concert page, as the seller, for their accounting and for admitting you.

A request about the concert goes to the organizer; a request about the sale, the ticket or the platform goes to us. Write to info@sphere.art either way: we answer for our part and pass the rest on, with the organizer's details.

Your name and email, because a ticket has to reach somebody and the door has to know whose it is.

A phone number only if you choose to leave one. It is optional and the venue uses it to reach you about the concert.

Your order: the concert, the ticket types, what was paid, and when. Card details never touch our servers; the payment runs at Stripe.

Door records: when a ticket was scanned and by which staff account, so a dispute at the entrance has an answer.

The organizer of the concert you bought for, as the seller of your ticket, and their door staff, limited to their own event.

Stripe, as the payment provider, under their own terms.

Our email provider, to deliver the ticket.

Nobody else. We do not sell personal data and we do not hand a mailing list to third parties.

Order and ticket records stay for as long as accounting law requires them, currently ten years for a paid order.

An account you created can be deleted on request; the anonymised order record stays for the books.

When you apply to open a concert, we keep your stage name, email, Telegram username and the link to your Instagram post, and we pass them to that concert's organizer so they can review the application and answer you.

The fan vote shows only your stage name and your Instagram post. Your email and Telegram stay with us and the organizer.

When you vote, we keep your email to confirm the vote and to stop one person voting twice, and a token on your device so the next vote needs no letter. News about concerts reaches you only if you ticked that box, and one email to info@sphere.art stops it.

Ask us for a copy of what we hold, ask for a correction, or ask for deletion: write to info@sphere.art and we answer within one month. If a request is complex we may take up to two months more, and we tell you inside the first month when that happens.

The same rights apply to the organizer for the copy they hold as the seller. Write to us and we will pass the request on with their contact.