Refunds and cancellations

The ticket money belongs to the organizer, so the organizer decides a refund asked for at your own request. Sphere Music processes it. Our service fee is non-refundable, except when the payment itself failed.

Ask for a refund at the organizer's support: the contact email on the concert page, on your order page and in your ticket email. If the organizer does not answer, write to info@sphere.art and we pass the request on and keep you informed.

You get the ticket price back without asking. We start the refund to the card you paid with as soon as the organizer cancels the concert. The service fee is non-refundable.

A refund reaches your card in five to ten working days, depending on your bank.

Your ticket stays valid for the new date, and we write to you with the new date, the venue and an updated calendar entry. If the change does not work for you, ask the organizer's support for a refund within 14 days of that letter and you get the ticket price back. The service fee is non-refundable.

A ticket to a dated event is exempt from the statutory withdrawal right. A change of mind is up to the organizer.

Write to the organizer at the contact email on the concert page and in your ticket email, with your order number. Many organizers refund up to 48 hours before the doors open.

If the organizer agrees to take the ticket back, you get the ticket price back. The service fee is not refunded.

The 5% service fee is what you pay Sphere Music for the platform and the payment handling. It is ours, separate from the ticket price, which is the organizer's. The service fee is non-refundable: whenever a ticket is refunded, you get the ticket price back and the service fee stays with Sphere Music.

The one exception is a payment that failed: a double charge, or a payment that could not become a ticket. Then the whole amount goes back to your card, the service fee included, without asking.

A ticket that was already scanned at the door, unless entry was then refused through no fault of yours.

A ticket you could not use because you arrived after the entrance closed.

The entry fee for an opening act application pays for the organizer's review of it. It is not refunded, whether the organizer picks you or not, and that includes the service fee paid with it.

The fee is not refunded either when the concert is cancelled or moves, or when you withdraw the application.

One exception: a payment that could not become an application at all, for example a second payment for the same application or a payment for a concert cancelled while you were paying, goes back to your card in full without asking.